Your product can be cleaned using a cloth and a hand brush. Remember some cleaning fluids may have solvents added; these can affect the plastics we use in our products. Cleaning products are available from the accessories section of the webshop. Or by clicking this link.

The noise level can be found in the instruction book, usually to the rear of the book in the conformity section.

The nearest dealer can be found using the postcode search on this link.

We do not have a repair facility on site. You should take your machine to your local authorised service agent.

We do not offer a call out service.

Most of our products are classed as easily transportable; i.e. they will fit in the boot of a car.

It is not a service we offer. In the first instance you should take your machine to your local repair agent. If you are not happy with their diagnosis of the fault, under exceptional circumstances we can arrange for the parts to be inspected by our technical team.

If the machine fails within the warranty period, we would refer you to the nearest service centre. Under the Sale of Goods Act, you do have the right to return it to your retailer.

All replacement parts fitted free of charge under the terms and conditions of the guarantee of the machine, will be covered for the remainder of the original guarantee.

It takes approximately 3-5 working days for delivery on spare parts. It takes 7-10 working days for complete products.

Our factory is a closed site therefore we do not have a factory shop. Most of our spares dealers will have parts, and if they don't have them in-store, they should be able to obtain them for you.

Our machines are available at most D.I.Y outlets - B&Q, Homebase, Focus Do It All, Argos, etc. Some independent garden centres may also supply our machines.

Generally spare parts are available for up to 8 years after final production of the machine. Some parts are available longer depending on stock movement.

Under NO circumstances do we accept cash on delivery. Payment must be made before the parts are despatched.

Royal Mail should leave a card indicating where the package can be collected. Couriers also leave cards advising you to contact them direct to re-arrange a delivery.

The serial number identifies the exact age of the machine. The serial number is located on the rating label on the machine.

Please refer to the products section on Flymo.co.uk

Electric mowers have lock-off buttons, which means the machine needs a double operation to start; also steel blade machines have a brake fitted, which stops the blade within 3 seconds. Petrol Mowers have an OPC (Operator Presence control) lever - when the lever is pressed, it sparks the ignition and releases the brake. When releases it kills the ignition and applies the brake stopping the blade in 3 seconds. Electric Trimmers have lock off buttons or the switch lever has a guard to stop accidental starting. Garden vacs cannot be activated unless the bag is attached.

Chainsaws have numerous safety features - chain brake to stop the chain or kick back chains, throttle lock, centrifugal clutches, etc.