All machines are covered for parts and labour for 12 months, providing the fault or defect is found to be a result of faulty manufacture by our service agent.

No. Our service agents employ trained and qualified personnel, who, when repairing the machine, carry out electrical safety tests (flash tests). If a qualified person does not fit the part, the warranty will be void. By sending electrical parts direct to the customer, we cannot ensure that the part will be fitted correctly, and that it will be safe to use.

The agent must have identified tell-tale signs of impact such as chips in blade, sheared bolt or damaged impeller etc. Should you feel the service agent has misdiagnosed the cause of fault you can take machine for a second opinion.

Most genuine faults will occur very early in the life of the product. Once the warranty is over, it is then the responsibility of the customer to pay for the repair.